Your Company’s Business Card in Good Hands:

A streamlined and cost-efficient process – this is the objective of companies deciding to outsource the sending of samples of their products to Chemion Logistik. The individual time-consuming steps of the process are to be restructured and professionalized, the product samples are to be convincing in terms of quality and appearance and they must reach their destination safely. Chemion Logistik meets all these requirements: The samples are professionally filled, stored, packed, labelled and finally shipped at the service provider’s central Sample Service Center (Muster-Service-Center, MSC) The result is convincing: An efficient service that relieves the customer and helps to save costs.

Centrally controlled – logistically optimized

Sample sending is a significant factor in the daily business activities of companies and often means great effort: The process involves several divisions of a company, from sales and distribution, to controlling and, finally, to the technical divisions. This is why it often takes weeks from the receipt of the request to the shipment of the goods. Moreover, it is – depending the size of the company – not a rarity that a company has to process several thousand requests for samples per year. As a consequence, requests for samples tie up valuable internal resources which then won’t be available for productive business. This is precisely where the sending of samples through the services of the Sample Service Center provides remedy: Chemion’s central control allows standardization and automation of all individual processes. This minimizes the number of interfaces in the overall process and the customer’s various divisions are greatly relieved. Chemion holds the products of all of its customers in store at the Service Center and fills the products from large containers into product-specific small containers of different size. Thus, the reaction time to a request can be significantly reduced. It usually takes just a few hours from receiving the request to shipment. Another plus for customer and recipient of the product sample: Immediately after shipment both get an e-mail notice from Chemion informing that the request has been processed and the product sample is on its way.

An all round safe and clean solution

No matter what type of product sample the customer or potential customer asks for – the purpose of all product samples is always to convince the customer of the good quality of the product to entice the requesting company to place an order. Thus, each sample works as a business card of the company that must have uniform and clean appearance. This is guaranteed by the MSC because here process control and quality control is a single source operation. Each sample is filled into the best-suited container and all labels are generated at the push of a button using computerized support. This also has positive implications for the safety of samples because missing or unreadable essential label data are a thing of the past. The labels do not only provide product information but also include safety instructions or symbols identifying the sample containers as dangerous goods, if required. Requests for dangerous goods samples are not a rarity: The chemical industry is not the only industry whose companies ask for samples including softeners, textile additives, pigments, and many other substances. Their storage, packing, labelling and transportation require compliance with special safety and legal provisions. As a specialist in handling dangerous goods Chemion has great expertise in this area and knows the decisive safety parameters of the entire sample sending process. This builds certainty for the customer: Every product sample leaving the Service Center is safely packed, clean and labelled according to the safety regulations.